FAQ

If you're still undecided, read this blog post for more information: blog post 

We have £1 standard delivery to domestic addresses (UK only). We also ship worldwide. Depending on where you are in the world, we aim to get you your order to you within approx. a week. 

Standard Delivery usually takes 3-7 working days within the UK. International Orders will take around 5-14 working days depending on where you are based. UK Priority Delivery takes around 2-3 working days for delivery.

Please email info@lovendu.co.uk so we can sort this out for you!

Please email info@lovendu.co.uk so we can sort this out for you!

If you email us at info@lovendu.co.uk with your order number and new address, before we pack the order, we should be able to change this for you (however, you will have to be quick as we usually pack within the first 24 hours). However, if it’s been dispatched, there’s nothing we can do.

Yes we do! Please email info@lovendu.co.uk to find out more.

I love to collaborate with people who are passionate about the brand and products! Please email info@lovendu.co.uk to discuss.  

No problem! Feel free to email info@lovendu.co.uk and we will make sure you answer any questions you have! 

Personalisation FAQ

If you have placed a personalised order, once submitted cannot be changed. Please double-check the initials and product before completing your order because personalised products are non-refundable.

Unfortunately, personalised orders are non-refundable.

At this current time, we are only able to do lettering. So we cannot personalise with logos or pictures (except for corporate orders). However, if you want a full name or your letters to be in a different position, please email info@lovendu.co.uk to see what we can do. This will cost extra depending on what you order.

Please allow an additional two days for us to customise and dispatch your order.